Data Deletion

This page explains how to delete the data Say & Sell holds about you, including anything we accessed through an Instagram or Google account you connected. It applies whether you are still a member or left a while ago.

The quickest way

If you are signed in, open Settings in the hub and disconnect the account you want removed. Disconnecting deletes the stored access token straight away, and the cached content that came with it. You do not need to email anyone or wait for us.

Revoking directly with Instagram

You can also cut our access off at the source, without going through us at all. In the Instagram app, go to Settings, then Website permissions, then Apps and websites, find Say & Sell and remove it. You can do the same on the web at instagram.com/accounts/manage_access.

When you do that, Instagram tells us immediately and our access stops at that moment. We then delete the stored token and any cached Instagram content within 30 days.

Deleting everything, by email

To have your whole account and its contents deleted rather than just a connection, email hello@sayandsell.com with the subject Data deletion request, from the email address you signed up with. If you cannot send from that address, tell us your Instagram username instead so we can find you.

What happens then:

• We reply within 72 hours to confirm we have your request.
• We revoke any connected access tokens as soon as we read it, not at the end of the 30 days.
• We delete everything listed below within 30 days.
• We email you to confirm when it is done.

What gets deleted

• Your account, your name and email address, and the brand details you entered.
• The pages, offers, prices and emails you created.
• Access tokens for every account you connected, Instagram and Google alike.
• Cached Instagram content: your posts and their details, your insights, and the messages and comments we held so the hub could show them to you.
• Leads and contacts collected through your pages, unless you ask us to hand them to you first.
• Usage records, which are deleted or stripped of anything identifying within 90 days.

What we have to keep

Only what the law requires:

• Payment records, kept for 7 years for UK tax purposes. These sit with Stripe, not with us.
• Aggregate counts that cannot be traced back to any person.

If someone else holds your data

If you gave your details to a page built by one of our customers, that customer is the one who holds them, and Say & Sell is only the software they used. Ask them directly. If you cannot reach them, email us at hello@sayandsell.com and we will pass the request on and follow it up.

If we get it wrong

Say & Sell Ltd is the data controller for your account, registered in England and Wales at 52 Whirlow Grove, Sheffield, United Kingdom, S11 9NR. If you are in the UK or the EU and you are not happy with how we handled a deletion request, you can complain to your data protection regulator. In the UK that is the Information Commissioner’s Office.